Customer satisfaction is a top priority at We feel confident that we offer products and accessories that are of the highest quality and comfort, and we hope you feel the same way. We also realize there is a learning curve to using any new product, and if you are experiencing difficulty or have questions, please contact us prior to returning your Carrier; we can often offer a solution that will help.

If you’ve purchased products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.

Items purchased directly from are returnable within a 30 day period from the date of purchase, in like-new condition, and in the original packaging. Please contact [email protected] if you need to return a product. A return will only be accepted if the customer has contacted prior to sending the item(s) back. Any package returned without a valid Return Authorization issued by clearly marked on the outside of the box, will be refused. You will be responsible for any shipping costs on returns.

All returns must be sent to the following address:

Yuzhou Daxia, 1, 

Siming District, Xiamen, 

Fujian, China


Returns must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2 weeks for to refund your credit card upon receipt.

Order Cancellations: Once an order has been sent to the warehouse and in processing it cannot be canceled.

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